Refund Policy

Last updated: 14/6/2023

Refund and Return Policy

At FreezenSlush, we strive to provide our customers with high-quality products and excellent customer service. We understand that occasionally, a refund or return may be necessary due to certain circumstances. This policy outlines the terms and conditions for requesting a refund or return, ensuring that valid reasons are provided and appropriate evidence is submitted.

1. Eligibility for Refund or Return:

1.1. Refunds or returns will only be processed for products that are damaged or defective upon arrival, subject to verification by our team.
1.2. Refunds or returns will not be accepted for products that have been used, altered, or damaged by the customer.
1.3. Refunds or returns will not be accepted for products with minor cosmetic flaws that do not affect the functionality or intended use of the product.

2. Requesting a Refund or Return:
2.1. To request a refund or return, customers must contact our customer support team within 7 days from the date of delivery.
2.2. Customers must send an email to freezenslush@gmail.com, including the following information:
- Order number
- Product name
- Detailed description of the issue
- Clear images or videos showing the damage or defect
2.3. Our customer support team will review the request and respond within 14 days with further instructions.

3. Verification Process:
3.1. Upon receiving the refund or return request, our team will assess the provided evidence to determine the validity of the claim.
3.2. If necessary, our team may request additional information or evidence to support the claim.
3.3. We reserve the right to refuse a refund or return if the evidence is insufficient or if the damage or defect falls within the exclusions mentioned in section 1.3.

4. Refund or Return Resolution:
4.1. If the refund or return is approved, we will provide the customer with a full refund of the purchase price or arrange for the return of the product.
4.2. Refunds will be processed within 7 business days after the approval of the refund request.
4.3. If the return of the product is required, the customer will be provided with instructions on how to proceed, including any associated shipping costs.
4.4. In case of a return, the customer is responsible for packaging the product securely to prevent further damage during transit.

5. Exclusions:
Our refund and return policy does not apply to the following scenarios:
- Change of mind or no longer wanting the product
- Damage caused by misuse, improper handling, or negligence
- Normal wear and tear
- Products returned without prior authorization from our customer support team

Please note that this refund and return policy is subject to change at any time without prior notice. It is the customer's responsibility to review and understand the policy before making a purchase from FreezenSlush.

If you have any questions or concerns regarding this policy, please don't hesitate to contact our customer support team at freezenslush@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing our company!